Terms of service

Starfall Labs Terms of Service

Effective Date: November 2025
Business Location: Australia
Contact: support@starfalllabs.com.au

Welcome to Starfall Labs (“we,” “us,” or “our”). By using our website (starfalllabs.com.au) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Use

Starfall Labs is an e-commerce business that sells electronics components and kits for Arduino and hobbyist use.
By accessing our website or making a purchase, you agree to abide by these Terms of Service and all applicable Australian laws and regulations.

You may check out as a guest - creating an account is optional.

2. Information We Collect

To process your order and improve our services, we collect the following information:

  • Your name, email address, phone number, and shipping address
  • Payment details (processed securely through our payment partners)
  • Website activity data, such as browsing behavior and interactions, which may be recorded through analytics tools and session-tracking applications

All personal information is handled in accordance with our Privacy Policy.

3. Orders and Payments

We accept various payment methods, including:

  • Visa, MasterCard, American Express
  • PayPal, Apple Pay, Google Pay, and Shop Pay
  • Other accepted payment methods may also be available at checkout

Payments are charged immediately at checkout.
We reserve the right to cancel any order at our discretion, including but not limited to:

  • Suspected fraudulent or unauthorized transactions
  • Pricing errors or incorrect listings
  • Out-of-stock or unavailable products

Customers will be notified if their order is cancelled, and any payment made will be refunded in full.

4. Product Information and Accuracy

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, minor variations in color, size, or specifications may occur due to manufacturer differences or production tolerances. These small discrepancies do not qualify as product defects.

All products are sold for hobbyist and educational use only. They are not intended for professional, industrial, or medical applications.

5. Shipping and Delivery

Orders are processed and shipped directly from our suppliers or manufacturers.
Delivery times and available shipping options are outlined in our Shipping Policy.

If a product is delayed, lost, or damaged during delivery, please refer to our Refund Policy for information on refunds and replacements.

6. Intellectual Property

All content on this website - including text, images, product descriptions, logos, and design elements - is the intellectual property of Starfall Labs unless otherwise stated.

You may not copy, reproduce, distribute, or use any material from our website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Starfall Labs is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profit, data, or business opportunity
  • Damages resulting from misuse or unauthorized modification of our products

Our liability is strictly limited to the value of the product purchased.

8. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, and are subject to the Australian Consumer Law (ACL). Any disputes will be handled under Australian jurisdiction.

7. Need Help?

For any questions or concerns regarding our TOS or store, contact us at support@starfalllabs.com.au - our team is here to assist.